Terms and Conditions
1.1 When booking with Ecosse Travel, an email will be sent acknowledging the details you have provided when booking your journey. Please ensure the details provided by you are correct. Ecosse Travel accepts no liability if booking details are transmitted to us incorrectly, such as wrong pickup or destination addresses, wrong dates of bookings, or wrong times of bookings. You are responsible for checking that the details sent to us are correct.
1.2 When a driver has been assigned to your booking you will receive details on how to make contact with your driver. Ecosse Travel accepts no liability if you lose this information or forget to have it with you during your booking.
1.3 Ecosse Travel does not accept any liability or responsibility for missed, delayed or cancelled travel arrangements (including, but not limited to, flight, rail and bus travel) caused by events such as, but not limited to, traffic delays, accidents, breakdowns, adverse weather conditions or any unforeseen circumstances.
1.4 We advise passengers to plan to arrive at the airport two hours prior to flight departure to allow for possible unpredicted delays on route to or from the airport. Ecosse Travel accepts no liability for any passengers missing their flight if two hours check in time was not allowed.
1.5 All passengers are advised to have adequate travel insurance prior to booking.
1.6 Ecosse Travel accepts no liability for costs incurred or lost if passengers do not wait for the driver and take alternative transport or if passengers fail to make contact with our driver resulting in a failed pickup.
1.7 Ecosse Travel accepts no liability in the event of passenger/luggage requirements exceeding the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact our customer service team by emailing office@ecossetravel.co.uk
1.8 For passenger safety, insurance and taxi/private hire licensing regulations, all luggage must be stored in the boot/trunk of the vehicle. Luggage cannot be stored on passenger seats, in footwells, or in any other area of the passenger compartment of the vehicle. Please ensure to take this into account when choosing a vehicle. If your luggage exceeds the boot/trunk capacity of the vehicle booked, your driver cannot continue with the trip. We will try to send an additional vehicle however, if we don’t have one available, your booking will be cancelled and no refund will be issued.
1.9 Ecosse Travel reserves the right to refuse carriage of animals (excluding guide/service dogs) if such carriage was not agreed with us in advance. All animals must be secured in a suitable transport box/crate. Ecosse Travel accepts no liability for costs or losses incurred or injury or death sustained from a failure to abide by these terms.
1.10 The exact route of your journey is determined at your driver’s discretion on the day of travel using his belief of what route would be the most practicable. Alternate routes may be requested and will be assessed by the driver, however we cannot guarantee such route can be followed.
1.11 Please ensure you give us your arrival times and day in to the UK and not your departing information. We do not monitor flight information for outgoing flights.
1.12 If your flight has any serious delays please inform us as soon as possible.
1.13 Ecosse Travel use our own transport wherever possible but we do reserve the right to use third party companies to ensure your booking is completed.
1.14 Ecosse Travel reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
1.15 All prices quoted are correct at the time of publication and transmission, however, prices are subject to change on bank holidays and public holidays without notice.
1.16 If we are unable to fulfil your booking request, we will notify you as soon as possible and you will receive a full refund to your card of the full amount you have paid. This may take 1-3 business days to appear in your account (depending on your bank). Ecosse Travel does not accept any responsibility in any way and does not compensate if you incur additional charges as a result of organising alternative transport.
POLICIES & NOTICES
Waiting Time
2.1 On journeys collecting from an airport, as standard, Ecosse Travel allows all passengers one (1) hour maximum from the flight landing to meet with their driver. After this, waiting time is charged regardless of reason, at fifty pence (50p) per minute. This will be payable to your driver directly. Your driver reserves the right to refuse travel to passengers who refuses to pay additional waiting time. Please refer to our refund policy.
2.2 No compensation will be offered if the the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive.
2.3 Ecosse Travel will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to office@ecossetravel.co.uk
2.4 Waiting time for all other journeys will be charged at fifty pence (50p) per minute, five minutes from the scheduled collection time or for any stop on-route. Waiting time charges will be payable to your driver directly. Your driver reserves the right to refuse travel to passengers who refuses to pay additional waiting time. Please refer to our refund policy.
Grace Period
3.1 Whilst we do everything in our power to be on time for your booking, there may be reasons out of our control that will make a driver run late. All bookings will be subject to a ‘Grace Period’ if your driver is running late for their booking, allowing them additional time to arrive at the pick up location and complete your trip.
3.2 On journeys collecting from an airport, we will apply a one hour (1) grace period. If you don’t wait for your driver and organise alternative transport, your booking will be marked as cancelled and no refund will be issued. If your driver hasn’t arrived at the pick up location after the grace period has elapsed and you organise alternative transport, please call our office to inform us. You will be issued a refund to your card of the full amount paid. This may take 1-3 business days to appear in your account (depending on your bank).
3.3 On journeys not collecting from an airport, we will apply a fifteen minute (15) minutes grace period. If you don’t wait for your driver and organise alternative transport, your booking will be marked as cancelled and no refund will be issued. If your driver hasn’t arrived at the pick up location after the grace period has elapsed and you organise alternative transport, please call our office to inform us. You will be issued a refund to your card of the full amount paid. This may take 1-3 business days to appear in your account (depending on your bank).
No Shows
4.1 Your booking will be marked as a ‘No Show’ if you fail to turn up for your booking. Your driver is required to wait fifteen (15) minutes after scheduled collection time. We will make reasonable efforts to contact you. After this time, they will be permitted to leave. If you make contact and ask your driver to wait longer than 15 minutes, waiting time will apply. Please note that if your driver’s schedule doesn’t allow for waiting past the 15 minute limit, they will be authorised to leave and your booking will be marked as ‘No Show’. Please refer to our refund policy.
Tolls/Carpark Charges
5.1 All Tolls and Carpark Charges are included in the instant online quotes.
Amendments
6.1 Any amendment must be made via an email to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver. Please contact us with amendments as soon as possible. Amendments made with 2 hours or less from scheduled collection time may not be accommodated. Please refer to our refund policy.
Re-Booking
7.1 All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.
Cancellation & Refund Policy
Cancellations
8.1 Ecosse Travel will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.
Refunds will not be issued in the following circumstances:
8.2 No refund is made if the passenger does not show up for bookings or if your driver cannot wait longer than 15 minutes after your booking time.
8.3 No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
8.4 No refund is made if you have requested to amend your booking with 2 hours or less to booking time, in which we are unable to accommodate such change or if your driver has already set off to the pick up location.
8.5 No refund is made if you don’t wait for your driver and organise alternative transport before the ‘Grace Time’ has elapsed.
8.6 No refund is made if your luggage exceeds boot/trunk capacity of vehicle booked.
8.7 No refund is made if your driver refuses travel where passengers refuse to pay accrued waiting time charges.
8.8 No refund is made if your driver refuses travel if passengers are intoxicated through alcohol/drugs.
8.9 No refund is made if your driver refuses travel where passengers are verbally or physically abusive. We will prosecute any passenger who is abusive towards our staff.
8.10 All other circumstances where a refund may be possible should be addressed directly with Ecosse Travel customer services.
Complaints
9.1 Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.
Use of the Passenger Booking App
You must be at least 18 years of age and resident in the UK to use the App.
GLA Transfers hereby grants you a non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use and only on an Apple or Android device (“Device”) as permitted by the applicable Platform Terms and in accordance with these App Terms (“User Licence”). All other rights in the App are reserved by GLA Transfers.
In the event of your breach of these App Terms we will be entitled to terminate the User Licence immediately.
You acknowledge that your agreement with your mobile network provider (“Mobile Provider”) will apply to your use of the App. You acknowledge that you may be charged by the Mobile Provider for data services while using certain features of the App or any such third party charges as may arise and you accept responsibility for such charges. If you are not the bill payer for the Device being used to access the App, you will be assumed to have received permission from the bill payer for using the App.
You acknowledge that where you use services provided by Apple or Google (or any other third parties) in connection with your use of the App, you will be subject to Apple’s, Google’s (or the applicable third party’s) terms and conditions and privacy policy and you should ensure that you have read such terms.
Intellectual Property
The Ecosse Travel name and logo, and other Ecosse Travel trademarks, service marks, graphics and colours used are trademarks of Ecosse Travel Limited (collectively “Ecosse Travel Limited Trademarks”). Any other trademarks, service marks, graphics and logos used are the trademarks of their respective owners (collectively “Third Party Trademarks”). The Ecosse Travel Limited Trademarks and Third Party Trademarks may not be copied, imitated or used, in whole or in part, without the prior written permission of the applicable trademark holder. The content of our websites and other media are protected by copyright, trademark, patent and other intellectual property and proprietary rights which are reserved to Ecosse Travel Limited and its licensors.
Prohibited Uses
You agree not to use any of our services, property or assets in any way that:
is unlawful, illegal or unauthorised;
is defamatory of any other person;
is obscene or offensive;
promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
infringes any copyright, database right or trade mark of any other person;
is likely to harass, upset, embarrass, alarm or annoy any other person;
is likely to disrupt our service in any way; or
advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Indemnification
You agree to indemnify Ecosse Travel for any breach of these terms. Ecosse Travel reserves the right to control the defence and settlement of any third party claim for which you indemnify Ecosse Travel under these terms and you will assist us in exercising such rights.
No Promises
Ecosse Travel provides its services, property and assets on an ‘as is’ and ‘as available’ basis without any promises or representations, express or implied. In particular, Ecosse Travel does not warrant or make any representation regarding the validity, accuracy, reliability or availability of website or social media content.
To the fullest extent permitted by applicable law, Ecosse Travel hereby excludes all promises, whether express or implied, including any promises that our services, property or assets are fit for purpose, of satisfactory quality, non-infringing, free of defects, able to operate on an uninterrupted basis, that use by you is in compliance with laws or that any information that you transmit will be successfully, accurately or securely transmitted.
Exclusion of Liability
Nothing in these terms shall exclude or in any way limit Ecosse Travel’s liability for death or personal injury caused by its negligence or for fraud or any other liability to the extent the same may not be excluded or limited as a matter of law.
To the fullest extent permitted under applicable law, in no event shall Ecosse Travel be liable to you with respect to use of our services, property or assets and/or be liable to you for any direct, indirect, special or consequential damages including, without limitation, damages for loss of goodwill, lost profits, or loss, theft or corruption of your information, the inability to use our services, property or assets, device failure or malfunction.
Ecosse Travel shall not be liable even if it has been advised of the possibility of such damages, including without limitation damages caused by error, omission, interruption, defect, failure of performance, unauthorised use, delay in operation or transmission, line failure, computer virus, worm, Trojan horse or other harm.
In the event that applicable law does not allow the exclusion of certain promises and/or the exclusion of liability for direct, indirect, consequential or other damages, in no event shall Ecosse Travel’s liability arising under or in connection with these terms and your use of our services, property or assets exceed £50.
General
These terms shall be governed by the laws of Scotland and the parties submit to the exclusive jurisdiction of the courts of Scotland to resolve any dispute between them arising under or in connection with these terms.
If any provision (or part of a provision) of these terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Contact Us
You can email us office@ecossetravel.co.uk
Information We Collect
The Personal Information that is collected depends on the context of your interactions with our service. You may
provide certain Personal Information to us when you sign up for an account, use our service and support.
This information include:
● Contact information (such as your name, phone number, address, email address);
● Account log-in credentials (such as your email address or username and password when you sign up for
an account with us);
● Troubleshooting and support data you provide or we otherwise collect in connection with support queries
we receive from you;
● Your bank details (account number and sort code).
Use of precise location
Precise location is used to to allocate jobs within the nearest proximity while the driver is at work and as a security
measure to record the driver journey while the driver is on the way to and is with a passenger.
The service uses precise location data collected from this app and is linked to the user’s identity.
Book with us online or get in touch
Use our online booking system to quickly calculate the cost of your airport transfer and book online, or if you need to discuss special requirements then please contact us.
